Troubleshooting Tips

For students having difficulty logging in, please try the following troubleshooting steps:

1. Completely sign out of your Chromebook or device & log back in. 2. Open Chrome & go to Settings (chrome://settings)
3. Scroll to "Clear browsing data"
4. Check the boxes for “Cookies” and “Cached images and files.”
5. Set the Time Range for at least “Last 7 days.” If that doesn’t work, try “All Time.’ 6. Click “Clear Data”

Please note, the process may take a while.

Additional tips:
	Always make sure to sign into the Clever Launchpad before logging into VERGE: http://students.dekalbschoolsga.org/
	The Clever Launchpad is now asking for your full email address, which is your S#@dekalbschoolsga.org, plus your password.
	Still having trouble? Send an email with the subject “PASSWORD RESET” to Ms. Hawk at susan_hawk@dekalbschoolsga.org, & include the following information:
o Your name o Your S#
o Your grade level
o Whether you are a NEW or RETURNING student
	Ms. Hawk will be resetting passwords on Monday. I will email you with your new password.
	Still having trouble? Submit a Help Ticket at https://www.dekalbschoolsga.org/virtual-learning-support/
o Please note: The Virtual Learning Student Support page has been updated with more troubleshooting tips for VERGE, Infinite Campus, Teams, and more.